Air Nurses LLC
Last Updated: April 24th, 2024

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INTRODUCTION

Air Nurses LLC is committed to protecting your privacy and the confidentiality of your health information. This notice outlines how we use, disclose, and protect your personal and medical data in accordance with U.S. privacy laws, HIPAA-aligned practices, and the General Data Protection Regulation (GDPR) for international clients.

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YOUR RIGHTS

You have the right to:

• Request a copy of your health information (paper or electronic)

• Request corrections to your medical records

• Ask us to communicate with you in a specific way or at a specific address

• Request that we limit how your information is used or disclosed

• Receive a list of instances when we shared your health information

• Receive a copy of this privacy notice at any time

• Designate a legal representative to act on your behalf

• File a complaint if you believe your privacy rights have been violated

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YOUR CHOICES

You may choose how we use or share your information in certain situations:

• With family members, designated contacts, or care representatives

• For disaster relief coordination

• For marketing (only with written consent)

• For fundraising efforts (you may opt out)

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HOW WE USE AND SHARE YOUR INFORMATION

We may use and share your health information in the following ways:

 

Medical Support and Care

We use your information to provide non-emergent, concierge-level medical care during travel. This includes reviewing records, coordinating logistics, and supporting you or your loved one with clinical oversight during the journey.

 

Coordination with Third Parties

Air Nurses helps coordinate ground transportation and private or charter flight services as part of your overall travel care plan. However, we do not own, operate, or control any aircraft or ground vehicles. All such services are arranged independently and operated under the full authority of third-party providers.

 

Operations and Service Improvement

We may use your information internally to improve the quality of our care, evaluate services, and streamline client coordination.

 

Legal and Safety Requirements

We may disclose your information when required by law, for public health and safety, or to respond to legal inquiries, subpoenas, or government investigations.

 

Emergency Situations

If a medical emergency arises:

• In-flight: Our clinicians will provide emergency care until the aircraft can land and emergency responders assume care.

• On the ground: We will stabilize the client until EMS arrives.

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INTERNATIONAL CLIENTS & GDPR COMPLIANCE

If you reside outside the United States, including in the European Union (EU), your personal data is subject to the General Data Protection Regulation (GDPR).

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What We Collect:

• Name, contact details, date of birth

• Medical history, passport or ID, insurance (if applicable)

• Emergency contact or power of attorney

• Health-related records shared with consent

How We Use It:

• To coordinate non-emergent medical oversight during international travel

• To fulfill legal obligations and maintain operational records

GDPR Rights Include:

• Access to and correction of your data

• The right to object to or restrict processing

• Data portability (upon request)

• The right to request deletion of your data (unless retention is legally required)

We store all personal data securely and only for the necessary duration. 

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COOKIE POLICY

Our website uses cookies to personalize your experience, analyze traffic, and offer social features. By continuing to browse our website, you consent to our use of cookies in accordance with this policy.

You may adjust your cookie settings at any time through your browser.

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TRANSPORTATION DISCLAIMER

Air Nurses LLC is not a licensed air carrier, ground transport operator, or air ambulance service. We do not own, operate, or manage any aircraft or vehicles. All transportation is privately arranged by clients or their representatives, and fully operated by independent third-party providers.

We may assist in coordinating these services; however, we assume no liability for transportation delays, cancellations, or performance.

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MEDICAL SERVICES DISCLAIMER

Air Nurses LLC provides private, non-emergent medical support by board-certified flight nurses. Our clinicians are trained in critical care, travel medicine, and emergency response protocols. However, we do not provide emergency transport, hospital-level care, or act as EMS personnel.

All care is provided within the licensed scope of practice under medical oversight and professional clinical judgment. Our role is to support, not replace, physician-led care or emergency services.

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SECURITY & DATA RETENTION

We protect your data with reasonable administrative, technical, and physical safeguards. We retain records only for as long as necessary to fulfill legal and clinical requirements.

In the event of a data breach that compromises your protected health information, we will notify you promptly.

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COMPLAINTS OR QUESTIONS

If you believe your privacy rights have been violated, you may contact us directly:

Privacy Officer
Air Nurses LLC
Email: privacy@airnurses.com
Florida, United States